Privacy Policy Statement

Your privacy is important to us. This policy explains how telosilivia collects, uses, and protects your personal information.

Information we collect

We may collect information to provide and improve our services.

• Contact details you provide when enquiring or subscribing to our service.
• Information from your communications with our advisor team.
• Usage data from your interactions with our website, collected via cookies and analytics.
• Other information you choose to share with us.

How we use your information

We use collected data to deliver, personalise, and improve our services.

• To communicate with you about your subscription and answer your questions.
• To deliver ongoing planning support and monthly reports.
• To analyse usage for service improvement and compliance.
• To protect your data and meet legal obligations.

Legal basis for processing

We process your data in accordance with Australian privacy laws.

Processing is based on your consent, the performance of our agreement with you, and compliance with legal obligations under relevant regulations.

Sharing information

We do not sell personal data. Information is shared only as needed to provide our service or comply with legal requirements.

• With service providers who assist in delivering our services and meet our privacy standards.
• Where required by law or regulation, such as responding to lawful requests.
• If you request it or give explicit consent for further disclosure.

Data security

We use industry-standard security measures to protect your information, including encryption, secure storage, and access controls. While we strive to safeguard your data, no method can guarantee absolute security.

Your rights

You have rights over your personal information under Australian law.

• Request access to or correction of your personal data.
• Request deletion or restriction of data processing, where applicable.
• Withdraw consent for data use, subject to legal requirements.
• Lodge a complaint with the relevant authority if you believe your privacy rights have been violated.

Cookies and tracking

We use cookies and similar technologies for site functionality and analytics. You can manage your preferences at any time.

View cookie policy View cookie policy

Contact us

For privacy-related questions or to exercise your rights, contact us using the details below.

Changes to this policy

We may update this policy. Changes are effective when posted on this page. Please review regularly.